OZ KOCA - Photographer - FilmmakerOZ KOCA - Photographer - Filmmaker
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Martin Newman – The Customer Experience Champion

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Martin has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.

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